Privacy Policy

Mile Zero Creative Co. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.milezerocreative.com (the “Website”), contact us, or engage our services.

This policy is intended to reflect the requirements of British Columbia’s Personal Information Protection Act (“PIPA”). Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) may also apply in certain circumstances, including some interprovincial or international commercial activities.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, phone number, company, and any other information you provide when contacting us.
• Enquiry and project information: Information about an employment opportunity, collaboration, business, project, or service you wish to discuss.
• Communications: Emails, contact-form submissions, meeting details, and other correspondence.
• Client and billing information: Contact details, invoices, payment confirmations, transaction records, and information required to manage a client engagement. Complete payment-card information is handled by third-party payment providers and is not stored directly by us.
• Website and analytics information: Your IP address, approximate location, browser and device type, referring website, pages visited, interactions with the Website, and cookie or similar identifiers.
• Marketing preferences: Your communication preferences if you choose to subscribe to updates or promotional messages.

Please do not send sensitive personal information through the Website unless it is necessary and we have agreed on an appropriate way to receive it.

2. How We Collect Information

We may collect personal information:

• Directly from you: When you submit a contact form, send an email, schedule a meeting, subscribe to updates, or enter into a client engagement.
• Automatically: Through cookies, analytics tools, server logs, and similar technologies when you use the Website.
• Through service providers: When third-party platforms help us host the Website, process forms or payments, schedule meetings, deliver email, or provide other business services.

3. How We Use Personal Information

We may use personal information to:

• Operate, maintain, secure, and improve the Website.
• Respond to enquiries and communicate with you.
• Consider employment, freelance, partnership, or collaboration opportunities.
• Prepare proposals and provide design, marketing, consulting, or related services.
• Manage client relationships, invoices, payments, and business records.
• Understand how visitors use the Website and evaluate its performance.
• Send updates or promotional messages when you have consented to receive them.
• Prevent fraud, misuse, or security incidents.
• Meet legal, tax, accounting, and regulatory obligations.
• Establish, exercise, or defend legal rights.

We will only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances or as otherwise permitted by law.

4. Consent

We obtain consent where required by applicable law.

Consent may be express, such as when you subscribe to marketing messages, or implied when you voluntarily provide information for an obvious purpose, such as submitting your email address so that we can respond to an enquiry.

You may withdraw your consent by contacting us, subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent may affect our ability to provide a requested service or respond to an enquiry.

5. How We Share Personal Information

We do not sell or rent personal information.

We may share personal information with:

• Service providers: Companies that provide website hosting, form processing, analytics, email, scheduling, cloud storage, invoicing, payment processing, or other operational services.
• Professional advisers: Accountants, lawyers, insurers, or other advisers when reasonably necessary.
• Government or legal authorities: When disclosure is required or permitted by law, court order, subpoena, or another lawful process.
• Parties to a business transaction: In connection with a proposed sale, transfer, reorganization, or other change involving Mile Zero Creative Co., subject to appropriate confidentiality protections.

Service providers are authorized to handle personal information only as necessary to provide their services or as otherwise permitted by law.

6. Cookies and Analytics

The Website may use cookies and similar technologies to operate correctly and understand how visitors use it.

These may include:

• Essential technologies: Used for Website functionality, security, form processing, and related operations.
• Analytics technologies: Used to measure traffic, page views, interactions, and general Website performance.

We may use Google Analytics for website measurement. Google Analytics may collect information through cookies or similar technologies and process that information on our behalf.

You can restrict or delete cookies through your browser settings. Where a cookie-preference tool is available on the Website, you can also use it to manage optional cookies. Disabling some technologies may affect Website functionality or the accuracy of analytics.

7. International Processing

Some of our service providers may store or process personal information outside British Columbia or Canada, including in the United States.

When information is processed in another country, it may be subject to that country’s laws and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or meet legal, accounting, and business requirements.

Retention periods vary depending on the type of information:

• Enquiries and correspondence are retained for as long as reasonably necessary to respond, maintain appropriate business records, or manage a potential professional relationship.
• Client and financial records are generally retained for at least six years from the end of the tax year to which they relate, or longer where required by law.
• Analytics information is retained according to the settings configured in our analytics services and the applicable provider’s policies.

When personal information is no longer reasonably required, we will delete it, securely destroy it, or remove information that identifies particular individuals.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or disposal.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Access, Correction, and Other Privacy Rights

Subject to applicable law, you may:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete personal information.
• Withdraw consent where our handling of the information depends on consent.
• Ask questions or submit a complaint about our privacy practices.

We may need to verify your identity before responding. In some circumstances, applicable law may permit or require us to refuse access to certain information. If that happens, we will explain the reason where legally permitted.

To make a request, contact our Privacy Officer using the information below.

11. Privacy Complaints

If you have a concern about how your personal information has been handled, please contact our Privacy Officer. We will review your concern and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia:

https://www.oipc.bc.ca

12. Third-Party Websites

The Website may contain links to third-party websites or services, including social media platforms. We do not control their privacy practices and are not responsible for how they collect, use, or disclose personal information.

Please review the privacy policies of those third parties before providing them with personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the Website, our practices, service providers, or applicable laws.

The updated policy will be posted on this page with a revised “Last Updated” date.

14. Contact Our Privacy Officer

Questions, access requests, correction requests, or privacy complaints may be directed to:

Privacy Officer
Mile Zero Creative Co.
Email: alfonso@milezerocreative.com

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